Frequently asked questions
Shipping times from lens assembly to your doorstep are as follows:
Canada & USA: 7 to 12 days
Europe: 7 to 14 days
Rest of the World: 1 to 5 weeks
We utilize lightning-fast shipping through DHL. A tracking number will be provided with your order, allowing you to monitor your goggle inserts every step of the way until they reach your doorstep.
Enjoy our 60-day hassle-free guarantee. If our product falls short, we'll make it right.
Please note the following terms and conditions for returns:
Ensure the accuracy of your prescription before ordering.
Our guarantee remains valid for 60 days from the delivery date.
A 100% refund will be issued upon receipt of the product in its original packaging.
Kindly note that return freight costs are the responsibility of the customer and are non-refundable.
Since this is a customizable product, you must provide a photo of your item/s prior to shipping so we can assess the condition.
Return Address: the slopeseeker, 6870 Saint-Denis, Montreal, Quebec, Canada H2S 2S2
Yes.
the Slopeseeker can accommodate prism prescriptions! Simply upload your detailed prescription during checkout, or email it to us at info@theslopeseeker.com. We’ll ensure your inserts are crafted with precision.